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Warranty & Returns

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Warranty & Returns

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Nanoleaf’s Limited Warranty:

Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware.

Things to Know

  • Support for the app and software is always available, warranty or not.
  • The warranty applies for normal wear and tear, not complete stupidity.
  • If outside of the USA, Canada, European Union, United Kingdom, Japan, Viet Nam, Hong Kong, Australia, or New Zealand, your nation’s customs officials may assess duties or taxes on warranty replacements we export to you. We’d love to be able to tell your leaders to go shove it, but the last time we tried, our support team got punished. If it’s a concern for you, talk to the appropriate customs agency in your country. These costs are your responsibility and we cannot provide cash reimbursement to you for them.
  • Return shipping costs for commercial use orders are the responsibility of the buyer. If Nanoleaf issues you a return label, the full cost will be deducted from any refund owing.
  • If you live somewhere remote, you might split the shipping costs with us =)
  • Damage to paint or installation surface is not covered under the warranty, exercise care.
  • Warranty = void for second-hand goods. Goods purchased from private, unauthorized sellers are considered second hand, even if a marketplace listing is marked ‘new’ by that seller. Sadly, they sometimes lie.
  • Our support team may request photos and/or video to aid in diagnosing a hardware problem; these are required for replacement parts to be sent to you.
  • Save your receipt if you didn’t purchase from the Nanoleaf Shop.
  • If you paid for your Nanoleaf Shop purchase with a Visa, Mastercard, or other credit card gift card, we're unable to process refunds back to the gift card (these cards are often designed by the issuer to be single use). We can offer you store credit on the Nanoleaf Shop in this case, which never expires and does not have balance maintenance or other fees.
  • Replacement parts may be available for sale for out of warranty goods. Nanoleaf reserves the right to substitute the closest comparable product available for warranty claims on an end of life product.

Returns

  • If you want to return something for a cash refund, it has to be unused (not necessarily unopened) and a return requested with Nanoleaf Support within 30 days of the original shipment to you. The parcel must then be transferred to the courier within 14 days of a return label being provided. In the USA, Canada, European Union, United Kingdom, Japan, and orders shipped to Australian customers from Australia, we’ll pay the return shipping costs. Otherwise, the costs of return shipping are your responsibility. If return shipping is at your expense, the order must be shipped within 30 days of the original shipment to you and only after a return has been authorized by Nanoleaf Support.
  • For used product, or returns outside of the shipping window, store credit will be issued in lieu of a cash refund. A C$5.00 / US$5.00 / £5.00 / 5,00€ / A$5.00 restocking fee applies to all returned orders from the Nanoleaf Shop in either case. Shipping fees paid when you placed an order are non-refundable, as is the cost of the optional shipping insurance if you chose to purchase it.
  • If you did not purchase items directly from Nanoleaf, please contact the place of purchase to begin a return. Nanoleaf cannot accept returns for items purchased from other retailers and will not provide refunds for purchases made from other retailers.

Late or Missing Refunds

If you haven’t received a refund confirmation email, check your account statement before contacting Nanoleaf. If a refund does not show on your statement, please contact your credit card’s issuing bank. It often takes time for refunds to post to your account (3 to 10 bank business days in most cases). If you’ve done all of this and you still have not received your refund, please contact our support team by clicking here.

End of Life Items

Only regularly stocked items may be returned, discontinued and clearance items are final sale. These will be clearly marked as final sale on the product page.

Exchanges

We only replace items that are defective. If you need to exchange an item, please open a support ticket.

request return

Limited Product Warranty (Legal)

Nanoleaf’s Limited Warranty

Nanoleaf products are covered by a limited warranty from Nanoleaf: a two-year complimentary replacement of defective hardware. The warranty period is based on product operation of 6 hours a day / 7 days a week. If a Product fails to operate in accordance with this limited Warranty, Nanoleaf will, at its discretion, replace the Product with the same or a functionally equivalent Product or grant purchaser a credit for a future Product purchase. Nanoleaf may also request that the product be returned for examination and mitigation of future similar defects.

For avoidance of doubt, “to replace the Product” does not include any removal or reinstallation costs or expenses, including without limitation labor costs or expenses, shipping costs to return defective Products or any damages that may occur during the return of the Product. For goods returned directly to Nanoleaf, costs assessed by Nanoleaf will be deducted from your refund. Store credit may also be offered in lieu of a refund when the customer and Nanoleaf agree to this remedy.

This limited Warranty is subject to the following additional conditions:

  1. The Products have been installed and operated in accordance with the manufacturer’s instructions and precautions.
  2. The Products have not been subject to accident, neglect, abuse, misuse or acts of God.
  3. The Product has been purchased directly from an authorized Nanoleaf distributor/dealer/store or direct from the Nanoleaf Shop.
  4. Proof of purchase must be provided to Nanoleaf in the form of a receipt for sale of goods.

The warranty and remedy set forth herein do not apply to Products, parts, advice, assistance or service which Nanoleaf furnishes to purchaser as a business courtesy. The warranty is not applicable to any Product which is used in violation of any applicable standard, code or instructions for use, including those contained in the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American Standards Institute (ANSI), in Canada, the Canadian Standards Association (CSA), in Australia, Standards Association of Australia (SAA), In European Economic Area EEA, European Conformity (CE).

THE FOREGOING WARRANTY IS EXCLUSIVE, AND THE SOLE REMEDY FOR ANY AND ALL CLAIMS, IN CONTRACT, IN TORT OR OTHERWISE ARISING FROM THE FAILURE OF PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY DISCLAIMED. THE LIABILITY OF NANOLEAF SHALL BE LIMITED TO THE TERMS OF THE EXPRESS WARRANTY SET FORTH HEREIN. IN NO EVENT WILL NANOLEAF BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL, WHETHER OR NOT NANOLEAF HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

Shipping Charges

The Nanoleaf Shop USA offers flat rate shipping: $9.99 in the continental USA and $19.99 to Hawaii, Alaska, or Puerto Rico.

No discount code or coupon is necessary, simply add items to your cart and check out. When choosing any of the available Express Shipping options, please remember that these service times are for delivery; add 1-2 business days for processing at the warehouse.

Your order can be tracked by logging in to your account or clicking the 'Track Order' link in your shipment notification email.

Hello, Traveller! Hallo Reisender! Bonjour voyageur ! Halo, Wisatawan! Ciao, Viaggiatore! ようこそ、旅行者の皆様。 안녕하세요, 여행자 여러분들! สวัสดีนักเดินทาง! Xin chào, khách du lịch! 您好,喜愛旅行的各位!

We think there might be a better match for your location and language :) You can set these below for local prices and the fastest delivery. Wir glauben, dass es für Ihren Standort und Ihre Sprache eine bessere Übereinstimmung geben könnte :) Diese können diese unten einstellen, um lokale Preise und die schnellste Lieferung zu erhalten. Nous pensons qu’il pourrait y avoir de meilleurs résultats correspondant à votre emplacement et à votre langue :) Vous pouvez les préciser ci-dessous pour avoir une idée sur les prix locaux et les meilleurs délais de livraison. Kami pikir mungkin ada kecocokan yang lebih baik untuk lokasi dan bahasa Anda :) Anda dapat mengaturnya di bawah ini untuk harga lokal dan pengiriman tercepat. Potrebbe esserci una corrispondenza migliore per la località e la lingua da te scelta :) Impostale qui sotto per i prezzi a livello locale e una consegna più rapida. お客様の地域や言語によりピッタリのウェブページをお選びください :)以下から、現地の価格や最短の配信をご設定いただけます。 귀하의 위치와 언어에 더 적합한 매치가 있으리라 생각합니다. 지역 금액 및 가장 빠른 배송을 위해 귀하는 위치와 언어를 아래에서 설정할 수 있습니다. เราพบว่ามีตัวเลือกที่ดีกว่าสำหรับที่อยู่และภาษาของคุณ คุณสามารถตั้งค่าข้อมูลเหล่านี้ด้านล่างสำหรับราคาท้องถิ่นและเวลาจัดส่งที่เร็วที่สุด Chúng tôi nghĩ rằng có thể có sự phù hợp tốt hơn cho vị trí và ngôn ngữ của bạn :) Bạn có thể đặt những điều này bên dưới để có giá địa phương và giao hàng nhanh nhất. 使用自己的位置和語言肯定更順手吧:)您可以在下方設定這些選項,並取得當地價格與最快的交付。

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Welcome! Our team is available for livechat 24/7 and normally responds within 5 minutes. In the meantime, you can also check out our Helpdesk for answers to common questions and simple fixes!

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